The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Find out how we combat fake reviews. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Your cars are not safe! They definitely make it difficult to contact them through their website. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! And parking right outside that's free!! In reality this was my experience. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! This gym offers friendly staff with excellent personal trainers. Bring back Les Mills Body Combat please! Having booked online, I would have expected an email letting me know. I also send two emails through to them and I never even received an acknowledgement let along a response. The number for the centre was not being answered, neither were emails. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. A wide variety of equipment to suit your personal needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Apparently it broke down three years ago and has not been fixed. Generally excellent facilties and equipment though can be a bit busy at times. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Would definitely recommend to a friend especially with the ladies only facility. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Here are 8 tips for writing great reviews. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. We use cookies to ensure that we give you the best experience on our website. | Read 41-60 Reviews out of 241 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The trouble is they use crooks to process their member's payments. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Friendly staff always happy to help. No contract options, student memberships, corporate offers, or pay for the year up front. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Suggested companies are based on peoples browsing tendencies. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Huddersfield gym- horrible service, old gym equipment. The most important rule in providing excellent customer service is to be friendly. Anyone can write a Trustpilot review. Find out how we combat fake reviews. I use both the free weights, machines and also classes. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. However, you are likely to be ignored. Join the 269 people who've already contributed. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. | Read 101-120 Reviews out of 262 Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The toilets are extremely dirty as well as the showers. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Submit an enquiry or refer a friend to truGym today! But I suppose you get what you pay for. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Awful!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 When it comes to growing a business, reputation is everything. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. If you want a real Les Mills class, or any customer service, go to another gym! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. I bought a membership 4 years ago. Plus side, plenty of cardio equipment. This resulted in TruGym blocking me me on twitter. 2023 Trustpilot A/S. Been coming here for many years and have always found the staff very pleasant and welcoming. Good day, I have just renewed my contract after 15 months. Firstly, thank you for reporting this to us. Companies can ask for reviews via automatic invitations. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). We use an external company to collect, manage and process direct debit payments. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Join the 270 people who've already contributed. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The staff and instructors are lovely and always happy to help. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I signed up to the gym and have been going daily as i am very consistant with my training. Dreadful management of memberships Id avoid this company and invest elsewhere! Totally disgusted with the service offered with no thought or effort of building a customer relationship. this is extremely unprofessional. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Not sit there and eat cakes.Ridicules customer service overall. The branch (Chatham) don't even answer my emails now! | Read 61-80 Reviews out of 237 Hi,There are no induction classes for new joiners on weekends. We also ensure all reviews are published without moderation. DISGUSTING!! You buy cheap equipment and take months to repair broken ones. The number for the centre was not being answered, neither were emails. Join the 261 people who've already contributed. Join the 271 people who've already contributed. Gym is always clean and range of machines is good. the recent cctv cameras introduction is also not only bothering me but most of us who cover. If you continue to use this site we will assume that you are happy with it. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Training and fitness levels catered for the individual. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Here are 8 tips for writing great reviews. It does seem that there are other members who have also not been refunded. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. The day before, my payment had been taken. Highly recommended. These companies sure know how to work the direct debit magic to help themselves and rip of people. Be proactive by paying attention to the customer's needs and offering help or recommendations . For the price per month, this is a great gym, it has everything u need and more. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Bit apprehensive being a female in my 50s. Find out how we combat fake reviews. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! They are young, inexperienced and basically don't want to be there. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Trugym Chathamarrrgh!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Good luck TruGym you are going to need it! 2023 Trustpilot A/S. Any attempt to contact head office is ignored. Good luck TruGym you are going to need it! How many stars would you give TruGym? He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Your experience matters. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Its hard to believe this is actually a trading company (for now!). Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. We use dedicated people and clever technology to safeguard our platform. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. How many stars would you give TruGym? Staff are the ones who represent the gym and are suppose to behave in a professional manner. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The changing rooms are always clean and the same for the showers! trugym customer service Totally disgusted with the service offered with no thought or effort of building a customer relationship. I'm now in the process of seeking legal advice and so far it's looking positive. This gym is great! The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. I have been trying to contact them for a refund for months and have been completely ignored. False advertising! I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. Fuming to be honest. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Head office failed to respond to emails! I'd be in two minds about renewing my membership next year. Absolutely shocking customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 My feed back is that if I could train at another gym early in the morning I would. I am very disappointed that you have emailed me as a new member. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Companies can ask for reviews via automatic invitations. we were never told about it and there are no signs of cctv anywhere to warn us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Even a reminder email could have helped, Never join this gym, Its not good. Your experience matters. Verification can help ensure real people write reviews about real companies. Very clean and covid compliant. Absolute disgrace of a place rude obese staff. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. It goes against our guidelines to offer incentives for reviews. Nobody will reply to emails or tweets. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Companies can ask for reviews via automatic invitations. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Management ineffective and ambivalent. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Terrible service. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. I tried to speak to the gym they said there was nothing they could do. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. False advertising! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Fantastic facilities. Staff come across rude and unapproachable. | Read 241-259 Reviews out of 259. Great equipment and when broken is fixed quickly. Other that that-a good gym. How many stars would you give TruGym? Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. | Read 61-80 Reviews out of 255 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The staff are friendly and the gym is very tidy. Joined for a month at the Keighley branch in August 2013. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Literally just paid for a day pass as the website said they were still open at stevenage. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Management is awful only good thing about trugym . I email head office never got a reply. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Amazing staff who always smile when I'm swiping in and are always ready to help. However I have a major issue with the classes that are run as well as the management of the club. Awful showers. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I signed up back in August, waiting absolutely ages for it to open. !Poor service. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Join the 266 people who've already contributed. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Once my payment went through I got an email saying that they are closed. How many stars would you give TruGym? trugym customer service - americanuzbekistan.org Anyone can write a Trustpilot review. This company doesnt care about its members, its purely about money for these people. Went there this afternoon and there was signing stating the gym was forced to close. The gym did not respond to my complaint. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Broken equipment takes a long time to be repaired. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Find out how we combat fake reviews. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I was asked if Id like to suspend or cancel my membership. Very clean with a good atmosphere and equiptment maintained to high levels. How many stars would you give TruGym? The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. as a regular memeber of this gym i feel it as it is my responsibility. Absolutely the poorest new customer relationships ever!! Top gym with great facilities and friendly staff that are always willing to provide support and advice. | Read 21-40 Reviews out of 264 Find out how we combat fake reviews. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour.
Eurostar Departures And Arrivals, Articles T