Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Also, I've included Entitlements in the console. If you are still stuck after that, leave a comment with some more details and I'll take a look. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. And it's a little trickybut you can find out if you google it:). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Ensure you create the Cloudy Weather Resolution automated action. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! error, has anyone found any way around this? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling I used a new trailhead playground created exclusively for the service cloud badge. I dont see any check box under layout properties of Knowledge. We recommend using a new Developer Edition (DE) to check this challenge. Book Now. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Keep up the good work. For those of you who know me, you probably know that Im lucky enough to have a job that. Luckily, the macros module was very fresh in my mind. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I made two dollars today! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Module. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Please help. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Selling with Sales Cloud Specialist Superbadge - YouTube Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I have to double check the directions, but I believe that you just have to add a few values. This is so annoying. @MM - thanks for your time. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. We recommend using a new Developer Edition (DE) to check this challenge. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I am not sure what I'm doing wrong? Take a break, grab a snack, and watch this video. Any help! Sign in Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Processes. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. this blog is beneficial and great information to share with us. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Ensure you create 'Billing Topics' for Knowledge." Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I have created also both categories. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . I have named and renamed it (Over and over and over). You do not need an overflow assignee, but you will need two queues. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Add to Trailmix. Sounds like an easy oops! Error: "We can't find the Entitlement Name in the System Administrator Profile. Modified 2 years, 1 month ago. Hello Trailhead Baby! Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I have read every message I can find and have double and triple checked everything I can think of. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi there,I am struglling with sataus update within a macro. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to create the 'Cloud Technical Team Support Process'.". Trying new things- my baby brother practiced crawling through a tunnel. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Did it help? But trailhead gives an error message back. {!Case.OwnerFirstName}, Ursa Major Solar. Any clues as to what I might be missing? Challenge 4 Case Routing. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure you group report results correctly. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Did you perform any particular action to get the email available on the console ? And of course, I just tested the challenge 4 again and I passed! Youll need to enable this whole feature before you start I wont give away what its called! You write beautiful things. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. This is really a tricky one. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Initial Response milestone- You only need 1 criteria. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I got the stages added - its the 'and assign' that's hanging me up. Skip Main Navigation. Activate your knowledge groups and sub-groups. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Telecom Billing System2. Checkboxes: Missing 3 that should be checked. The demand for UI/UX design implementation is continuing to grow. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. What am I missing? Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. The simple things Hey, i'm on challenge 3 and almost done. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Thank you very much for such an interesting post. An action can be added to the page layout. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. If you can not, I'd look around at permissions. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. and me too!! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I am getting this below error. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Good! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I have created data categories and Subcategories and have activated.But have issue with the above error. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Excellent statistics for your blog, thanks for taking the time to proportion with us. Leave a comment for the Trailhead Baby! These are instructions on the types of rules you need to make. (Hint- The name of the component is not "entitlements"). (I made a custom button as well for this one.). Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Service Cloud Specialist Superbadge - Qiita Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Have a question about this project? I've been in this challenge for hours now. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Various trademarks held by their respective owners. Ensure Milestones are configured properly for High Priority Cases. Select edit page4. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I am right now @ step 6. hope to finish the superbadge now soon.!!! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Challenge 1: Automate record creation. And I've included milestone tracker in the page layout. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. We recommend using a new Developer Edition (DE) to check this challenge. Its awesome once its all working. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. If the action is missing from the page layout, it will not show up as an option in the feed. How frustrating! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I really learned a lot here. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. If you want to check the support process' api name, you can extract via data loader. Glad you figured it out! These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Would you like to share a few more details on how you currently have things set up? Glad you solved the problem! No. thanks a bunch. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Take a break, grab a snack, and watch this video. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.
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