Explain your scenario, and provide any applicable evidence. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. If there is any changes to that, all affected buyers will be notified via email. Save my name, email, and website in this browser for the next time I comment. StubHub to refund over $3 million to more than 8,500 Colorado customers StubHub to refund canceled events after pandemic complaints - USA TODAY A StubHub employee via phone assisted in returning the ticket to my account. Stub Hub stole from me. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. if you have any questions please feel free to contact me. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Fans outside of North America are defaulted to a refund. Copyright 2012 - 2023, ReturnsAndRefunds.com. But by the end of March, refunds were suddenly gone. Bought tickets for James Taylor and Bonnie Raitt. Stubhub is such a ripoff. They said outta luck. There were several other people at the event that had the same problem. Necessary cookies are absolutely essential for the website to function properly. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. totalling almost 900.00 in the middle of the night. At NO stage did they advertise this game as a TBA or TBC date and time. This is an essential cookie for the website live chat box to function properly. Is it still taking 120 days? This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Select Sell tickets from the three dots. This doesn't make any sense and I transferred these tickets way early on before COVID. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . This was an unauthorized, unreasonable charge. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". This all happened within an hour after the person bought them. View Vivid Seats Refund Policy. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. StubHub's Changing Refund Policy Under Fire - NBC Boston TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I hope they will reply me asap, I just want get my money back. I too spent money on cancelled events. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. That's literally the only way you can get your money back from these thieves. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. My tickets were 100% real. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Is there any way I can confirm that my Stubhub QR codes are still good? Outside of the US and Canada, fans are defaulted to a refund. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. I will never use Stub Hub again. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. You will enter your community username and new password and done! I have been attempting to contact you several times regarding ticket order #553613638. Want to pick up my tickets from a UPS store. Terrible Service! After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Stubhub sucks! The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Terrible Service! As your event is postponed you are in limbo. This cookie is used for the website live chat box to function properly. this company sucks. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I didn't receive my ticket and they won't give a refund only a worthless coupon. I am traveling today from Mexico to Madridfor what? April 1, 2020 We appreciate your patience. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL Any good news for refund for us regrading clear actionable step to get Coachella refund? All of our tickets were void, fakes, frauds. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Immediately called StubHub customer service. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. I would like my money back due to a postpond concert hours before the concert. I'm sorry but how is it their fault you messed up or your plans changed? I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Don't do it! UPS delivered my tickets, but now I can't find them. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub stole $770 from. The buyer gets refunded fine, but why I am being charged their refund? Tons of others with stub hub purchases were going through the same thing. They were for the correct date and time ? We were so upset. If I don't get a refund soon I'll be reporting theft to PayPal. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Call +1 (866) 788-2482 with all the details about the purchase. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I wish I found this website earlier. Read more about our event cancelation policy. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Sorry we couldn't be helpful. Contacted the event, and they said the wristband was already registered to someone else. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. All of our tickets were void, fakes, frauds. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. You can get a refund from StubHub by calling their customer service line. They just don't care! Following backlash from customers, the ticketing company responded in a statement this week. Its a bs. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. I got real sick and cannot go to the concert I need to possibly get reimbursed please. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Subscribe for full access to The Hollywood Reporter. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. If these are not available, you will likely get a full refund. Wrong seats. However, if it's not in your name you can't get this done. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. We will process the refund to your original payment method within 5 days. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Overall awful experience with only one of four tickets received for $500. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. We wasted our night , took off of work and lost our ticket money. to see the game on TV? Ticketmaster, for example, states that if an event is . The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. That's why they have a return policy. StubHub offers refunds for pre-policy change cancellations I just purchased tickets for 352.00 for the Cornhuskers Purdue game. StubHub to refund canceled events after pandemic complaints Receive a coupon for 120 percent of your original purchase*. Are you kidding me really!? >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Thank you StubHub. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end.
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